【Posting Closed】 【外資系出版社で働こう！】バイリンガルオぺレーションスタッフID:32954
This position is no longer available.
70,000 PHP ~ 95,000 PHPQuezon cityOver 3 months agoOverview
Salary
70,000 PHP ~ 95,000 PHP
Industry
Others
Job Description
•コミュニケーションスキルを駆使し、マルチスキルやサポートを提供する。
•部門のツール、リソース、ビジネス上の判断および専門知識を活用して問題を診断し、解決し、製品に対する顧客の信頼を高める。
•カスタマーサービスメールボックスまたはCRMツールを管理して、顧客や他の社内部門の懸念に対処する。
• 顧客の期待に応えるため、生産性と品質水準が満たされていることを確認する。
• Reed Elsevierのコンピテンシー体系、ビジョン、価値原則を理解する。
•チームワークに長けている。
•読み書きやコミュニケーションスキルが優れている。
•顧客サービス方針：一次対応でお客様に解決策を提案する。
•コンピュータースキル (インターネット、ウェブブラウザ、Excel, Word, Powerpoint, MS Viso, など)
•マルチタスクスキル
Qualifications
Requirement
【ビジネス系の大卒またはそれに同等の経験がある方】
•電話、ヘルプデスク、顧客の連絡窓口などでの1〜2年の職務経験が望ましい。
•顧客の問題を解決し、必要に応じてエスカレーションプロセスを開始できる。
•丁寧に礼儀正しく顧客に情報を提供できる。
•対人・口頭コミュニケーションスキル
•細部にまで気を配れる
•基本コンピュータースキル
•すべての採用審査を通過した方
•日本語での流暢なスピーキングとライティングEnglish Level
Business
Other Language
Japanese
Additional Information
Benefit
HMO,
生命保険,
インセンティブ（毎月）
退職手当 (５年以上勤務者)
残業手当Working Hour
8:00 ~ 17:00
Holiday
休暇＋ 病気休暇‐24日
Job Function
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