RESERVATIONS MANAGERID:47003

45,000 PHP ~ 50,000 PHPMakatiabout 1 month ago

Overview

  • Salary

    45,000 PHP ~ 50,000 PHP

  • Industry

    BPO / IT BPO / Call Center

  • Job Description

    - Handling customers'/client's complaints or concerns
    - Maintaining positive relationships with clients and client's representatives, vendors of direct travel, such as car rentals, hotels, and airlines
    - Negotiating preferred rates with vendors of direct travel
    - Staff management
    - Strategy and planning
    - Target setting/ Goal setting
    - Quality assurance
    - ensuring and maintaining the quality of service provided to the clients, identifying process weaknesses or team members weaknesses

Qualifications

  • Requirement

    - Bachelor's Degree in Tourism Management, Hospitality Management, or a related field
    - 5+ years of experience in reservations management
    - Proven ability to manage a team and handle high-pressure situations
    - Expertise in reservation and booking software
    - Excellent communication and customer service skills
    - Strong problem-solving and critical-thinking skills
    - A passion for hospitality and providing exceptional customer service
    - Ability to multitask and prioritize effectively
    - Excellent organizational and time-management skills
    - A positive attitude and willingness to go above and beyond for guests

  • English Level

    Business

  • Other Language

    English

Additional Information

  • Benefit

    - Philippines Mandated benefits (SSS/Pag-ibig/Phil Health)
    - 13th-month pay

    up on Regularization
    - LIFE INSURANCE
    - HMO
    - Leaves
    Other details will be discussed during interview

  • Working Hour

    shifting ~ shifting

  • Holiday

    shifting

  • Job Function

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