Overview

• Salary

  150,000 JPY ~ 210,000 JPY

• Industry

  Others

• Job Description

  Are you fluent in English and Japanese? Do you excel in customer support and enjoy helping clients? This is your chance to join a fast-growing global team in a fully remote role!
  
  ・Be the voice of our company! Provide friendly & efficient customer support via email & phone.
  ・Respond to inbound tickets with urgency, accuracy, and professionalism.
  ・Manage client accounts, update records, and process client requests.
  ・Ensure a seamless experience when adjusting client schedules or arranging substitute tutors.
  ・Monitor & manage multiple communication channels to stay responsive.
  ・Troubleshoot client concerns, identify root causes, and escalate when necessary.
  ・Conduct client outreach to verify accounts, share promotions, and offer new services.
  ・Compile reports on customer satisfaction and contribute to process improvements.
  ・Support additional projects with guidance from your manager.