【Posting Closed】 Office 365 Support Team LeaderID:45517

This position is no longer available.

70,000 PHP ~ 80,000 PHPBonifacio Global City, Taguig (BGC)Over 3 months ago

Overview

  • Salary

    70,000 PHP ~ 80,000 PHP

  • Industry

    Call Center / IT-Enabled Services / BPO

  • Job Description

    1. Leadership Reactive Role Functions
    •Responsible for the delivery of all aspects of support of Office 365 Support infrastructure and services across multiple O365 service support components including the following:
    oOffice 365 Platform management
    oOffice 365 Analytics
    oOffice 365 Identity Management
    oOffice 365 Exchange Online
    oOffice 365 SharePoint Online
    oOffice 365 OneDrive for Business Online
    oOffice 365 Yammer
    oOffice 365 MS Teams - Collaboration
    oOffice 365 MS Teams - Voice
    oOffice 365 ProPlus Support
    oOffice 365 Azure Conditional Access
    oOffice 365 Azure AD MFA
    oOffice 365 Azure Active Directory Single Sign-on (SSO) (Per Application)
    oOffice 365 E-Discovery - Search, Hold & Export
    •Provide services and tasks to the customer within agreed service delivery timeframes.
    •Provide leadership to the Office 365 Support team.
    •Provide governance to all implementations and changes affecting the end user environment.
    •Escalate issues as required to the Office 365 Support Management or SDM.
    •Use service delivery processes efficiently, effectively and accurately.
    •Assist with the development and enhancement of relevant standards, procedures and guidelines

Qualifications

  • Requirement

    •Strong written and verbal communication skills
    •Minimum of 3 years managing and supporting Office 365 platforms/environments and knowledge of how device management, compliance and identity are integrated
    •Advanced software and platform/environmental troubleshooting ability
    •Advanced working knowledge of the Microsoft Windows family of End User Computing Operating Systems and applications
    •Experience with using Azure Active Directory to manage users, groups and roles
    •Advanced working knowledge/understanding of Microsoft unattended deployment methodologies for the Microsoft Windows family
    •Scripting ability (PowerShell, VBScript, Batch)
    •Strong knowledge of Incident, Problem, Change and Configuration Management (ITIL) processes
    •Excellent documentation skills, for user training and technical documents
    Preferred:
    •Experience of other infrastructure technologies such as on-prem Windows server, email, database; cloud technologies and datacentre infrastructure.
    •ITIL V3/V4 Certification
    •M365 / O365 Certifications

  • English Level

    Business

  • Other Language

    Tagalog

Additional Information

  • Benefit

    -Government Mandatory Benefits
    -13 months bonus
    *Others to be disclosed during interview

  • Working Hour

    SHIFTING ~ SHIFTING

  • Holiday

    depend on schedule 2 times a week

  • Job Function