Customer Service – Assistant ManagerID:47476

43,000 PHP ~ 56,000 PHPMandaluyong 4 days ago

Overview

  • Salary

    43,000 PHP ~ 56,000 PHP

  • Industry

    Financial Service

  • Job Description

    The Assistant Manager for Customer Service plays a vital roles in overseeing the department’s
    operations to ensure exceptional customer experiences. The role focuses on handling customer
    complaints, supervising the team, making the critical decisions, analyzing customer service
    performance, developing and maintaining standard operating procedures, devising strategies for
    operational efficiency, and managing a customer service tracker or inventory using a ticketing system.

Qualifications

  • Requirement

    1. Educational Background
    > Completed Bachelor’s Degree in Business Administration, Management, or a related field.

    2. Job Specific Competencies
    > Minimum of 5 years of experience in customer service role and 1-2 years in a supervisory or
    team lead role, preferably in the auto loan financing industry.
    > Experience handling complaint escalation, process improvement, and customer retention.

    3. Personal Qualities
    • Proven leadership skills with experience in team management.

  • English Level

    Business

  • Other Language

    English

Additional Information

  • Benefit

    > To be Discuss

  • Working Hour

    8:30 ~ 17:30

  • Holiday

    Saturdays, Sundays and Philippine Holidays

  • Job Function

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