Customer Service – Assistant ManagerID:47476
43,000 PHP ~ 56,000 PHPMandaluyong 5日 前概要
給与
43,000 PHP ~ 56,000 PHP
業界
Financial Service
仕事内容
The Assistant Manager for Customer Service plays a vital roles in overseeing the department’s
operations to ensure exceptional customer experiences. The role focuses on handling customer
complaints, supervising the team, making the critical decisions, analyzing customer service
performance, developing and maintaining standard operating procedures, devising strategies for
operational efficiency, and managing a customer service tracker or inventory using a ticketing system.
求めている人材
応募条件
1. Educational Background
> Completed Bachelor’s Degree in Business Administration, Management, or a related field.
2. Job Specific Competencies
> Minimum of 5 years of experience in customer service role and 1-2 years in a supervisory or
team lead role, preferably in the auto loan financing industry.
> Experience handling complaint escalation, process improvement, and customer retention.
3. Personal Qualities
• Proven leadership skills with experience in team management.英語
Business
その他言語
English
その他
福利厚生
> To be Discuss
就業時間
8:30 ~ 17:30
休日
Saturdays, Sundays and Philippine Holidays
職種
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