Customer Service – Assistant ManagerID:47476

43,000 PHP ~ 56,000 PHPMandaluyong 5日 前

概要

  • 給与

    43,000 PHP ~ 56,000 PHP

  • 業界

    Financial Service

  • 仕事内容

    The Assistant Manager for Customer Service plays a vital roles in overseeing the department’s
    operations to ensure exceptional customer experiences. The role focuses on handling customer
    complaints, supervising the team, making the critical decisions, analyzing customer service
    performance, developing and maintaining standard operating procedures, devising strategies for
    operational efficiency, and managing a customer service tracker or inventory using a ticketing system.

求めている人材

  • 応募条件

    1. Educational Background
    > Completed Bachelor’s Degree in Business Administration, Management, or a related field.

    2. Job Specific Competencies
    > Minimum of 5 years of experience in customer service role and 1-2 years in a supervisory or
    team lead role, preferably in the auto loan financing industry.
    > Experience handling complaint escalation, process improvement, and customer retention.

    3. Personal Qualities
    • Proven leadership skills with experience in team management.

  • 英語

    Business

  • その他言語

    English

その他

  • 福利厚生

    > To be Discuss

  • 就業時間

    8:30 ~ 17:30

  • 休日

    Saturdays, Sundays and Philippine Holidays

  • 職種