17 Jobs for Customer Service found
Japanese-Speaking (N3) General Travel Staff for Global Travel Company <MAKATI>ID:47306
25,000 PHP ~ 40,000 PHPMakatiJob Description
Role involves coordinating and managing travel arrangements, ensuring smooth booking processes, and providing excellent support to clients. If you love travel, enjoy working in a fast-paced environment, and want to use your Japanese skills, this is the perfect opportunity for you!<Job Responsibilities>✔️ Communicate with our international network via email and calls✔️ Handle online reservation management and booking processes✔️ Process bookings and monitor schedules✔️ Encode data accurately and efficiently✔️ Process invoices and virtual card payments✔️ Directly report to the Reservation Manager✔️ Manage multiple reservations simultaneously with excellent multitasking skills<Why Join Us?>✨ Be part of a global travel industry leader✨ Improve your Japanese language skills in a professional setting✨ Work in a dynamic, multicultural environment✨ Enjoy career growth opportunities in the travel industry
Benefit
• Philippines Mandated benefits (SSS/Pag-ibig/Phil Health)
• 13th-month pay
• Yearly Performance Appraisal
• Skill Set Appraisal
• Annual Corporate Events (Team Building/Christmas Party)
• Retirement Benefit Program
• HMO and Life Insurance
• Hybrid Set up (WFH benefit upon regularization)
• Above minimum offers
• Opportunity for promotionANALYST – PRICING TEAMID:43165
16,300 PHP ~ 19,000 PHPParanaqueJob Description
1. Prepare daily computations for all rate and freetime and customer’s special/specific inquiries.2. Dispatch timely response/instructions on all Liner activities.3. Coordinate with Local and Overseas Counterparts to determine prevailing Market Levels, Trend andActivities4. Review, Internalize and Keep Track of all Pricing References and Tools which are updated periodically.5. Maintain files for all Pricing correspondences.6. Generation of Marketing and Statistical Reports.
Benefit
*SSS, Phil health, PAGIBIG, Philcare
Global Tender ManagementID:43037
16,300 PHP ~ 19,000 PHPParanaqueJob Description
1. Analyze the receive bid request and identify the needed global requirements in preparation to the bidproposal2. Identifies and help coordinate any issues or concerns related to the Tender being processed.3. Prepares all relevant working documents for release to Trade Pricing.4. Monitors and coordinate all concerns in handling tender management to/from Trade Pricing, AccountManager and other related parties to ensure that internal deadline and external deadline are met, and allrequired data is complete and accurate.5. Prepares the completed bid proposal and submit to Account Manager or customer portal as directed on orbefore the deadline.6. Monitor and respond to all incoming communications from Global Trades and Marketing Team, HKG counterpart and Account Manager.
Benefit
*SSS, Phil health, PAGIBIG, Philcare
Japanese speaking (N1 above) Visa Customer SupportID:47134
80,000 PHP ~ 120,000 PHPMakatiJob Description
our company provides visa application and consular services for governments and embassies worldwide. With over 60 governments as clients and operations spanning almost 150 countries, we are a fast-growing global enterprise.Company Type: Small to Medium Enterprise (fewer than 300 employees) – Foreign-OwnedForeign Employee Ratio: A small number of foreign nationals are part of our operations.We are expanding rapidly and are looking for individuals to join us in Manila, Cebu, and Davao!Job Responsibilities:・Establish and maintain strong business relationships with diplomats.・Efficiently manage all daily operations at the visa application center (both administrative and operational).・Conduct regular quality checks to ensure visa applications are accurate and complete, identifying any incorrect or missing information.・Monitor errors and reduce error rates through effective tracking.・Ensure adherence to contract processes, lead the team according to standard operating procedures and manuals.・Uphold company principles, policies, and procedures and apply them to your role.・Maintain high ethical standards, ensuring integrity and adherence to company procedures.Ensure all processes are completed within the designated turnaround time.・Support both personal and team growth by conducting regular training on products and processes.・Respond to staff, applicant, and customer inquiries and requests.・Collaborate with internal support departments to resolve team-related queries.・Ensure value-added services and targets are achieved.・Improve the productivity and security (physical and personal data) of the visa application center.・Ensure compliance with environmental health and safety policies, ensuring monthly activities are within acceptable limits.
Benefit
・SSS, Philhealth, PAGIBIG
・13th-month bonus
・Housing allowance (for candidates relocating from Japan)
・Comprehensive social insurance (health, pension, employment, and worker's compensation insurance)
・Annual salary increase
・Possible assignments in Cebu or Davao
・Opportunities for training in other countries
・Performance-based bonuses and retention incentives
・Bonus for achieving KPIs
・Language allowance (PHP 15,000 - PHP 20,000 per month)
・Paid vacation and sick leave
＊15 days annual paid vacation
＊15 days sick leave
・Summer outings, Christmas parties, and more
＊＊＊Detailed information will be provided upon offer.【グローバルビザサポート企業】デプュティマネージャー募集＜旅行代理経験者大歓迎！＞ID:47359
100,000 PHP ~ 150,000 PHPMakatiJob Description
＜当社について＞当社は、世界各国の政府や在外公館から委託を受け、ビザ申請および領事業務のサポートを行っています。現在、60カ国以上の政府をクライアントとし、世界100カ国以上に展開するグローバル企業です。会社の種類：中小企業（従業員300名以下） - 外資系企業外国人の割合：外国人は少数ですが、多様な文化を尊重しながら運営されています。現在、事業拡大に伴い マニラ、セブ、ダバオ で活躍いただける 副部長（Deputy Manager） を募集しています！【職務内容】・副部長として、ビザ申請センターの運営をリードし、品質向上・業務効率化を推進する役割を担っていただきます。・外交官や政府機関との強固なビジネス関係の構築・維持・ビザ申請センターの統括管理（運営・業務の最適化）・定期的な品質チェックの実施、不備の特定、正確な申請手続きの確保・エラーモニタリングの実施およびエラー発生率の低減策の策定・実行・契約に基づく業務プロセスの遵守、標準作業手順書（SOP）の適用、チームの指導・企業のポリシー・手続きの遵守、高い倫理基準の維持・各プロセスのターンアラウンドタイム（TAT）の順守・改善・スタッフの育成、製品・プロセスに関する定期研修の実施・申請者・顧客からのリクエスト対応、適切なサポートの提供・チーム内外の調整（社内支援部門との連携、チームの課題解決）・付加価値サービスの推進、売上目標の達成・センターの生産性向上、物理的および個人情報セキュリティの管理強化・環境・健康・安全ポリシー（EHS）の遵守、業務が安全基準内で行われることの確認＊上級管理職として、戦略的な視点を持ち、ビザ申請センターの継続的な成長に貢献していただける方をお待ちしております！
Benefit
・フィリピンの規定に準拠
・1か月分のボーナス支給（１３か月ボーナス）
・住宅手当（日本からの採用の場合）
・完全な社会保険完備（健康保険、厚生年金、雇用保険、労災保険）
・毎年昇給あり
・ビザサポートあり
・担当地域はセブまたはダバオの可能性あり
・他国での研修のチャンスもあり
・業績に応じた賞与
・リテンションインセンティブ
KPI達成に対するボーナス
・一時帰国用航空券（年1回支給）
・言語手当：月15,000～20,000ペソ
・ビザサポートあり
・有給休暇および病気休暇
ーー年次有給休暇（15日）
ーー病気休暇（15日）
・サマーアウティング、クリスマスパーティなど
さらに詳しい内容はオファー時にてご説明いたしますQC Manager (Call Center) for Visa service global Company (Parañaque)ID:47334
80,000 PHP ~ 100,000 PHPParanaqueJob Description
Step into an exciting career with a global leader in visa and consular services! 🌍✨ We are a powerhouse in delivering seamless, efficient, and customer-focused solutions worldwide. Our workplace is dynamic, fast-paced, and driven by excellence—where innovation meets opportunity. If you're looking for a company that values growth, teamwork, and top-tier performance, this is the place for you!【Responsibilities】Quality Monitoring & Compliance:・Evaluate both voice and non-voice customer interactions to ensure adherence to client policies and procedures.・Monitor agent performance, ensuring consistency and compliance with service standards.Performance & Process Improvement:・Conduct one-on-one coaching and feedback sessions with agents based on audit findings.・Perform Root Cause Analysis (RCA) to identify and address quality issues with corrective and preventive actions.・Work closely with managers and team leaders to enhance process efficiency and overall team performance.Calibration & Reporting:・Conduct calibration sessions with stakeholders, including managers and team leaders, to maintain quality consistency.・Prepare and present daily/weekly reports on performance metrics, trends, and key insights.Training & Development:・Identify training needs through audits and share findings with the training team.・Collaborate with trainers to implement learning initiatives that enhance agent performance.Escalation & Stakeholder Management:・Manage both internal and external escalations, ensuring timely resolution of quality concerns.・Provide subject matter expertise on quality processes and best practices.🌟 Why Join Us?✔ Competitive Compensation – Enjoy a top-tier salary and benefits package.✔ Career Growth Opportunities – Be part of a team that values learning and professional development.✔ Positive & Supportive Team Culture – Work in an engaging environment that fosters collaboration and success.
Benefit
・SSS, Philhealth, PAGIBIG
・13th-month bonus
・Comprehensive social insurance (health, pension, employment, and worker's compensation insurance)
・Annual salary increase
・Possible assignments in Cebu or Davao
・Opportunities for training in other countries
・Performance-based bonuses and retention incentives
・Bonus for achieving KPIs
・Paid vacation and sick leave
＊15 days annual paid vacation
＊15 days sick leave
・Summer outings, Christmas parties, and more
＊＊＊Detailed information will be provided upon offer.Customer Service Staff (Japanese Speaker)ID:46126
35,000 PHP ~ 60,000 PHPBatangasJob Description
-Serves customers by providing product and service information and resolving product and service problems.-Opens customer accounts by recording account information.-Maintains customer records by updating account information.-Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.-Prepares product or service reports by collecting and analyzing customer information.-Contributes to team effort by accomplishing related results as needed.*Other task will assign time to time
Benefit
✔️Direct Hiring, Full time position
✔️Monthly-paid (With pay on special days and regular holidays)
✔️Free shuttle from LiMA gate to company vv
✔️Free Uniform
✔️Free Medical
✔️Free Meal Allowance
✔️Overtime Meal Allowance
✔️Group Personal Accident Insurance
✔️Health Insurance
✔️Rice Subsidy
✔️Birthday Gift for Employees & Kids
✔️Christmas Gift for Kids
✔️Company Leave, Vacation Leave, Sick Leave, Birthday Leave
✔️Salary Loan (Zero-interest)
✔️Bank Loan and Car Loan
✔️Perfect Attendance IncentiveJapanese-Speaking Purchasing Staff <CEBU>ID:47300
25,000 PHP ~ 30,000 PHPCebuJob Description
・Oversee purchasing operations・Negotiate purchases with international suppliers (Japan, China, Europe) mainly via email・Manage quality, delivery schedules, and cost planning for purchased parts・Develop new suppliers・Translate Japanese documents to English and vice versa・Handle interpretation and communication support in Japanese
Benefit
SSS
-Philhealth
-pagibig
-13month pay
-Opportunities for career development and training
other details will discussed during interview or offerJapanese speaking Help Desk Specialist <CEBU>ID:45477
35,000 PHP ~ 45,000 PHPCebuJob Description
oHandle inquiries/incident reports coming from clients in both English and Japanese via phone, email, chat, etc. in accordance with existing processes and guidelines•Record details of inquiries as tickets and ensure the information is reflected in the system•Translate inquiries from Japanese to English and vice versa, and escalate as needed•Maintain the knowledge base and keep it organized for future use•Create reports on weekly/monthly help desk performance• Analyze relevant data and initiate process improvements in problem areas
Benefit
・SSS
・Philhealth
・pag-ibig
・Rice Allowance
・Laundry Allowance
・Language allowance depend on level
more details will discuss during interview or offer【大手印刷業界】日英バイリンガル担当募集！<グローバルな環境で英語＆日本語を活かして活躍>ID:43913
80,000 PHP ~ 100,000 PHPBatangasJob Description
◆◇パッケージングの商社でお客様の要望に合ったパッケージング提供をサポートして頂きます！◇◆印刷関連商品の既存顧客・ルート営業を行って頂きます。【採用背景】営業担当者が主に新規の活動しており、既存顧客からのお問合せの対応をしていただける窓口の方を募集してます。【主な業務内容】■既存顧客の窓口を担当させて頂きます。お取引先である大手玩具メーカーの品質を守り、今まで以上に仕事を任せて貰える信頼関係を築くことです。既存のお客様から依頼があった場合、お客様から納期を伺ったり、納品の確認、品質などの窓口になります。95パーセントが日系企業なので、日本語での対応になります。営業経験をお持ちでなくても、先輩社員からしっかり教えていただけます！■サプライヤーへの発注依頼お客様から頂いた設計図をもとに、どんなパッケージを作成するのか、また納期はいつまでなのかサプライヤーへ共有していただきます。サプライヤーはローカル企業なので、英語でやり取りをしていただきます！見積もりについては、見積もるための計算式があらかじめございますので、高度な知識は必要ございません。■納品納品書、請求書を発行し、お客様へ納品していただきます。◆◇自分が携わったパッケージが世の中に出回るので、それを実際に目にしたときはとてもやりがいを感じることができます！◇◆◆◇将来的には、会社としてパッケージングだけでなく新しい事業にも挑戦したいので、チャレンジ精神旺盛な方はオススメです！◇◆【こんな方はぜひ！】●グローバルに活躍したい方●海外で成長したい方●海外で長く働きたい方【社風】★先輩、上司、スタッフの方々が凄く優しく風通しが良い会社です。★社内が明るく仕事しやすい環境です
Benefit
■SSS,Philhealth,Pag-Ibig
■HMO(試用期間後)
■社用車あり（試用期間後）
■住宅手当あり（試用期間中はサンタロサ、その後は自由）
