15 Jobs for Customer Service found
Customer Service Staff (Japanese Speaker)ID:46126
35,000 PHP ~ 60,000 PHPBatangasJob Description
-Serves customers by providing product and service information and resolving product and service problems.-Opens customer accounts by recording account information.-Maintains customer records by updating account information.-Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.-Prepares product or service reports by collecting and analyzing customer information.-Contributes to team effort by accomplishing related results as needed.*Other task will assign time to time
Benefit
✔️Direct Hiring, Full time position
✔️Monthly-paid (With pay on special days and regular holidays)
✔️Free shuttle from LiMA gate to company vv
✔️Free Uniform
✔️Free Medical
✔️Free Meal Allowance
✔️Overtime Meal Allowance
✔️Group Personal Accident Insurance
✔️Health Insurance
✔️Rice Subsidy
✔️Birthday Gift for Employees & Kids
✔️Christmas Gift for Kids
✔️Company Leave, Vacation Leave, Sick Leave, Birthday Leave
✔️Salary Loan (Zero-interest)
✔️Bank Loan and Car Loan
✔️Perfect Attendance IncentiveFLEET SERVICES OFFICER for Leasing & FinanceID:46494
25,000 PHP ~ 40,000 PHPMakatiJob Description
This position is an office based officer in-charge in approving and reviewing the FSOL and OL services provided to the clients ensuring its proper, complete and timely delivery. This includes shipment, renewal of insurance, parking, maintenance, disposal and other related matters.• Coordinate, support and mentor the day to day work of the Fleet Services Officers, including workload, timelines and expected customer experience and Shared Services outcomes; ensuring service delivery to customers remains efficient, customer centric and meets agreed service level agreements and key performance indicators. • Monitor, review and analyse fleet management systems and data to generate reports on balance score cards, service levels, operational performance and customer feedback to provide and inform accurate advice and information for staff, customers, management and external agencies. • Maintain partner relationships with internal and/or external stakeholders (including individual and customer groups) to identify customer needs and inter business activities required to foster a productive relationship between Shared Services, the Department and its customers. • Actively contribute to a culture of customer centricity and continuous improvement by providing, documenting and maintaining Shared Services and Customer Experience procedures, policies and manuals. • Initiate, adopt and implement appropriate workflows including the use of new/update to Shared Services and Customer Experience technologies and methodologies to ensure that team members have the necessary skills and experience to deliver efficient and effective customer centric service delivery. • Contribute to the preparation of correspondence, briefings and reports to support the effective operations of Shared Services functions for operational management meetings and Governance forums. • Work collaboratively to share and maintain knowledge of Shared Services customer feedback, insights and reporting findings to continually improve the customer experience through service design and delivery.
Benefit
Government mandated benefits
-Transportation allowance
-Up to 16months bonus ( Depend on Performance)
-Clothing Allowance (For Female Uniform)
-Leave 15 VL and SL, (10days max converted into cash), 5 EL etc
-Loans (Car Loan, Multipurpose Loan, Emergency Loan, Housing Loan)
-Medical Allowance
-Health card
-Group Term Insurance
-Retirement PlanCREDIT OFFICER for Leasing & FinanceID:46493
39,000 PHP ~ 60,000 PHPMakatiJob Description
Performs credit evaluation and risk assessment of corporate borrowers and prepares comprehensive credit proposals that are following the company's credit policies and standards and within the prescribed turnaround time.-Review loan requests-Assess clients’ financial status-Evaluate creditworthiness and risks-Contact clients to gather financial data and documentation-Analyze risks and approve or reject loan requests-Calculate financial ratios (e.g. credit scores and interest rates)-Set up payment plans-Maintain updated records of loan applications-Follow up with clients about loan renewals-Monitor progress of existing loansOther task assign time to time
Benefit
Government mandated benefits
-Transportation allowance
-Up to 16months bonus ( Depend on Performance)
-Clothing Allowance (For Female Uniform)
-Leave 15 VL and SL, (10days max converted into cash), 5 EL etc
-Loans (Car Loan, Multipurpose Loan, Emergency Loan, Housing Loan)
-Medical Allowance
-Health card
-Group Term Insurance
-Retirement PlanCOLLECTION OFFICER for Leasing & FinanceID:46492
39,000 PHP ~ 60,000 PHPMakatiJob Description
Responsible for effective managing of collections and resolutions of past due portfolio, ensures timely submission of reports and monitors compliance to all internal and external regulations.-Reviewing the company debtor list.-Contacting customers and informing them of their overdue bills.-Advising customers on their payment options and suggesting methods of payments.-Negotiating suitable payment plans.-Maintaining customer payment records.-Preparing customer financial statements for banks and the state credit department.-Writing final notice warnings to customers when payments are not being made.-Instituting legal action when customers fail to pay their debt.-Responding to customer queries.-Contacting lawyers and insurance agencies to facilitate payments.Other Task assign time to time
Benefit
Government mandated benefits
-Transportation allowance
-Up to 16months bonus ( Depend on Performance)
-Clothing Allowance (For Female Uniform)
-Leave 15 VL and SL, (10days max converted into cash), 5 EL etc
-Loans (Car Loan, Multipurpose Loan, Emergency Loan, Housing Loan)
-Medical Allowance
-Health card
-Group Term Insurance
-Retirement Plan【WFH】Bilingual Customer Service Representative (Japanese & English)ID:47196
150,000 JPY ~ 210,000 JPYWork From HomeJob Description
Are you fluent in English and Japanese? Do you excel in customer support and enjoy helping clients? This is your chance to join a fast-growing global team in a fully remote role!・Be the voice of our company! Provide friendly & efficient customer support via email & phone.・Respond to inbound tickets with urgency, accuracy, and professionalism.・Manage client accounts, update records, and process client requests.・Ensure a seamless experience when adjusting client schedules or arranging substitute tutors.・Monitor & manage multiple communication channels to stay responsive.・Troubleshoot client concerns, identify root causes, and escalate when necessary.・Conduct client outreach to verify accounts, share promotions, and offer new services.・Compile reports on customer satisfaction and contribute to process improvements.・Support additional projects with guidance from your manager.
Benefit
-100% Remote Work – Work from Anywhere!
-Competitive Salary + Performance-Based Bonus (Biannually)
-20 Days Paid Time Off Per Year
-Career Growth & Development Opportunities
-Autonomy to Implement Ideas & Make a Real ImpactJapanese speaking (N1 above) Visa Customer SupportID:47134
80,000 PHP ~ 120,000 PHPMakatiJob Description
our company provides visa application and consular services for governments and embassies worldwide. With over 60 governments as clients and operations spanning almost 150 countries, we are a fast-growing global enterprise.Company Type: Small to Medium Enterprise (fewer than 300 employees) – Foreign-OwnedForeign Employee Ratio: A small number of foreign nationals are part of our operations.We are expanding rapidly and are looking for individuals to join us in Manila, Cebu, and Davao!Job Responsibilities:・Establish and maintain strong business relationships with diplomats.・Efficiently manage all daily operations at the visa application center (both administrative and operational).・Conduct regular quality checks to ensure visa applications are accurate and complete, identifying any incorrect or missing information.・Monitor errors and reduce error rates through effective tracking.・Ensure adherence to contract processes, lead the team according to standard operating procedures and manuals.・Uphold company principles, policies, and procedures and apply them to your role.・Maintain high ethical standards, ensuring integrity and adherence to company procedures.Ensure all processes are completed within the designated turnaround time.・Support both personal and team growth by conducting regular training on products and processes.・Respond to staff, applicant, and customer inquiries and requests.・Collaborate with internal support departments to resolve team-related queries.・Ensure value-added services and targets are achieved.・Improve the productivity and security (physical and personal data) of the visa application center.・Ensure compliance with environmental health and safety policies, ensuring monthly activities are within acceptable limits.
Benefit
・SSS, Philhealth, PAGIBIG
・13th-month bonus
・Housing allowance (for candidates relocating from Japan)
・Comprehensive social insurance (health, pension, employment, and worker's compensation insurance)
・Annual salary increase
・Possible assignments in Cebu or Davao
・Opportunities for training in other countries
・Performance-based bonuses and retention incentives
・Bonus for achieving KPIs
・Language allowance (PHP 15,000 - PHP 20,000 per month)
・Paid vacation and sick leave
*15 days annual paid vacation
*15 days sick leave
・Summer outings, Christmas parties, and more
***Detailed information will be provided upon offer.Japanese speaking Help Desk Specialist <CEBU>ID:45477
35,000 PHP ~ 45,000 PHPCebuJob Description
oHandle inquiries/incident reports coming from clients in both English and Japanese via phone, email, chat, etc. in accordance with existing processes and guidelines•Record details of inquiries as tickets and ensure the information is reflected in the system•Translate inquiries from Japanese to English and vice versa, and escalate as needed•Maintain the knowledge base and keep it organized for future use•Create reports on weekly/monthly help desk performance• Analyze relevant data and initiate process improvements in problem areas
Benefit
・SSS
・Philhealth
・pag-ibig
・Rice Allowance
・Laundry Allowance
・Language allowance depend on level
more details will discuss during interview or offer【Sales Manager】 After service for Motor parts manufacturer ID:46690
30,000 PHP ~ 50,000 PHPLagunaJob Description
Manages sales of aftermarket parts and trading parts. To develop intelligence competition such as market price, brand, and promotional gimmicks. Manage and advise on the provisions of credit facilities for new and existing customers. To provide accurate monthly and quarterly sales by reporting to top management Monitors market survey and adapt strategies for business development Building good relationship with existing and new customers to generate sales To develop creative and strategic planning integrating specific goal setting To develop strategies sales supervision and sales management Must lead in planning, leading, organizing and control to aftermarket parts and trading parts. To provide assured profit levels at determined periods of time and ensure proactive service Perform any tasks from top management from time to time, even haven’t capture above mentioned jobs descriptions.
Benefit
SSS
Philihealth
pagibig
13 months pay
Other details will discuss during interview or offerRESERVATIONS MANAGERID:47003
45,000 PHP ~ 50,000 PHPMakatiJob Description
- Handling customers'/client's complaints or concerns- Maintaining positive relationships with clients and client's representatives, vendors of direct travel, such as car rentals, hotels, and airlines - Negotiating preferred rates with vendors of direct travel - Staff management - Strategy and planning- Target setting/ Goal setting- Quality assurance - ensuring and maintaining the quality of service provided to the clients, identifying process weaknesses or team members weaknesses
Benefit
- Philippines Mandated benefits (SSS/Pag-ibig/Phil Health)
- 13th-month pay
up on Regularization
- LIFE INSURANCE
- HMO
- Leaves
Other details will be discussed during interviewReservation StaffID:47002
20,000 PHP ~ 25,000 PHPMakatiJob Description
-Communicating with our international network via email and calls -Data encoding -Online Reservation Management -Process bookings via email -Monitor bookings schedules -Invoice processing Virtual card payment process-Directly Reporting to Reservation Manager-work with multiple reservations at a time and need to be able to multitask. -often work with multiple clients and schedules, so they need organizational skills to remember different
Benefit
- Philippines Mandated benefits (SSS/Pag-ibig/Phil Health)
- 13th-month pay
up on Regularization
- LIFE INSURANCE
- HMO
- Leaves
Other details will be discussed during interview